2022 Network Analyst

Job Description

• Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts.
• Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end-user requirements.
• Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.
• Works with the key customers and/or internal businesses/end-user representatives (Infrastructure Support Managers, Client Manager, and the Account Delivery Manager) to retain customers and build the business.
• ITO Service Delivery work is generally performed remotely from the company facility but may be performed at the customer’s location when required/justified.